Event Complaint Policy

Each of our continuing education events has either a Director of Continuing Education program, or a NIPTI faculty representative present who is available to hear and resolve any complaints during and/or after the workshop. The faculty representative will attempt to resolve any complaints concerning the presenter directly with the presenter. If this does not meet the satisfaction of the participant, the participant is advised to put his/her grievance in writing and pass it on to the Director of Continuing Education, who will then discuss the grievance directly with the presenter. The confidentiality of the aggrieved individual will be assured. The Director of Continuing Education will mediate the situation and will be the final arbiter. If the participant requests action, the Director of Education will offer one of three alternatives: attempt to offer the participant another workshop, provide a credit for a subsequent year’s workshop or provide a partial or full refund of the workshop fee. The first two options will require a written note documenting the grievance for record keeping purposes. The note need not be signed by the grieved individual. If the grievance concerns NIPTI’s Continuing Education program in a specific regard, the Continuing Education Director will attempt to arbitrate. To submit any complains, please email events@nipinst.org.